Termination and suspension

16. Termination of Services:

• We reserve the right to terminate any learner's access to the platform if they breach these Terms and Conditions.

17. Suspension of Accounts:

• Accounts may be suspended for investigation if there are complaints or suspicious activity.

Terms and Conditions for Tutors

General Provisions

1.      Acceptance of Terms:

• By registering and using the website, you accept these Terms and Conditions for Tutors.

2.      Changes to Terms:

• We reserve the right to amend these Terms and Conditions at any time. Tutors will be notified of any changes.

Registration and Profile

3.      Register:

• Tutors must provide accurate and up-to-date information during registration.
• Dual accounts were not allowed.

4.      Profile Information:

• Tutors should keep their profiles up to date with correct information, including qualifications and experience.

Security and Privacy

5.      Data protection:

• Your personal information will be protected according to our Privacy Policy.

6.      Password Security:

• Tutors are responsible for the security of their accounts and must keep their passwords secret.

Code

7.      Respect and Professionalism:

• All communication and interactions with learners should be treated with respect and professionalism.

8.      Unsuitable behavior:

• Any form of harassment, discrimination or indecent behavior is strictly prohibited and will result in immediate removal from the platform.

Lessons and Discussions

9.      Scheduling Lessons:

• Lessons must be scheduled and confirmed according to the site's booking system.

10. Cancellation policy:

• Cancellation by Tutors: Tutors must give at least 4 hours' notice if they wish to cancel or reschedule a lesson. If not, they could be imposed a fee or their account suspended. 

11. Late arrive:

• If a tutor arrives late for a lesson, they should catch up on the lost time or make arrangements for an alternative time to compensate for the lost time. If this is not possible, the learner will receive a proportionate refund for the time lost.

Responsibilities of Tutors

12. Qualifications and Background:

• Tutors should provide true and correct information about their qualifications and backgrounds.

13. Quality of Education:

• Tutors must provide a high standard of education and support to learners.

Customer Support and Support

14. Helpline:

• A dedicated customer service team is available to address any queries or concerns.

15. Feedback:

• Tutors are encouraged to provide feedback on their experience on the platform.

Termination and suspension

16. Termination of Services:

• We reserve the right to terminate any tutor's access to the platform if they breach these Terms and Conditions.

17. Suspension of Accounts:

• Accounts may be suspended for investigation if there are complaints or suspicious activity.

Cancellation policy

Introduction

We understand that unexpected circumstances may arise and we want to meet our users in such cases. This Cancellation Policy describes the rules and guidelines for cancelling scheduled lessons on our website.

General Provisions

1.      Acceptance of Terms:

• By using the website and booking lessons, you agree to this Cancellation Policy.

2.      Changes to Policy:

• We reserve the right to amend this policy at any time. Users will be notified of any changes.

Cancellation by Learners

3.      Time Frame:

• Learners must cancel a lesson at least 4 hours prior to the scheduled time to be eligible for a 80% refund.

4.      Late cancellations:

• Cancellations made less than 4 hours prior to the scheduled time will not be eligible for a refund. The full lesson fee will be charged.

5.      No-Shows:

• If a learner does not arrive for a scheduled lesson and does not cancel beforehand, the full lesson fee will be charged.

Cancellation by Tutors

6.      Time Frame:

• Tutors must cancel a lesson at least 4 hours prior to the scheduled time.

7.      Late cancellations:

• If a tutor cancels a lesson less than 4 hours before the scheduled time, the learner will receive a full refund and the tutor can receive a warning.

8.      No-Shows:

• If a tutor does not show up for a scheduled lesson and does not cancel in advance, the learner will receive a full refund and the tutor's account may be suspended or terminated.

Late arrives

9.      Let Show Up by Learners:

• If a learner arrives late for a lesson, the lesson will continue for the remaining time. The tutor is not obliged to catch up on the lost time, and the full lesson fee will still be charged.

10. Let Show Up by Tutors:

• If a tutor arrives late for a lesson, they should catch up on the lost time or make arrangements for an alternative time to compensate for the lost time. If this is not possible, the learner will receive a proportionate refund for the time lost.

Re-discussions

11. Re-booking Lessons:

• Both tutors and learners can rebook a lesson if it is cancelled at least 4 hours prior to the scheduled time. Re-bookings are subject to availability.

Exceptions

12. Emergencies:

• In the event of an emergency or extraordinary circumstances, cancellations will be considered on a case-by-case basis. Users should contact customer support as soon as possible to discuss these situations.

13. Technical Issues:

• If there are technical problems that are beyond the control of the user, cancellations and re-bookings will be handled without any fees.

Refund Policy

Introduction

We strive to provide a high quality service to our users. However, if you are not satisfied with a lesson or service, we have a refund policy in place to ensure fairness and transparency.

General Provisions

1.      Acceptance of Terms:

• By using the site and discussing lessons, you agree to this Refund Policy.

2.      Changes to Policy:

• We reserve the right to amend this policy at any time. Users will be notified of any changes.

Eligibility for Refund

3.      Cancellations by Learners:

• Learners who cancel a lesson at least 4 hours before the scheduled time qualify for a 80% refund.
• Cancellations made less than 4 hours prior to the scheduled time will not be eligible for refund.

4.      Cancellations by Tutors:

• If a tutor cancels a lesson, the learner will receive a full refund or have the option to rebook the lesson.

5.      No-Shows:

• Learners who do not show up for a scheduled lesson will not be entitled to a refund.
• Tutors who do not show up for a scheduled lesson will not be paid for the lesson and the learner will receive a full refund.

6.      Quality of Service:

• If a learner is not satisfied with the quality of a lesson, they must request a refund within 24 hours of the lesson. The request will be evaluated and a decision will be based on the circumstances.

Process of Refund

7.      Refund Requests:

• All refund requests must be submitted by our customer service within the specified timeframes.

8.      Evaluation of Requests:

• We will evaluate each refund request and make a decision within 7 business days. Users will be notified of the result via email.

9.      Payout of Refunds:

• Refunds will be processed via the original payment method and may take up to 10 business days to appear, depending on the financial institution.

Exceptions

10. Promotions and Discounts:

• Lessons booked with promotional codes or discounts may not be entitled to a refund unless otherwise specified in the promotional terms.

11. Multiple Sessions and Packages:

• Refunds for packages or multiple sessions will be made on a proportional basis, depending on the number of sessions already used.